Refund policy

Refund & Return Policy — Aura Jewels Luxe

Last Updated: August 1, 2026

Website URL: https://aurajewelsluxe.com/

1. General Return Window & Conditions

  • 30-Day Policy: We offer a 30-day return window, meaning you have 30 days from the date your tracking status shows "Delivered" to request a return or report an issue.

  • Eligible Condition: To be eligible for a return, your jewelry must be in the exact condition received—unworn, unused, with all original tags attached, and in its original luxury packaging.

  • Proof of Purchase: A valid order number, receipt, or order confirmation email is strictly required to process any request.

2. Mandatory Reporting & Evidence for Damaged, Defective, or Incorrect Items

We take quality seriously. If your package arrives damaged, defective, or contains the wrong item, please notify us immediately.

  • Reporting Timeframe: Damaged or defective items must be reported within 48 hours of delivery.

  • Mandatory Photo & Video Documentation: To evaluate damage or defect claims and prevent fraud, you are strictly required to provide clear photos AND a short video showing:

    1. The defect or damaged part of the item.

    2. The overall product.

    3. The original shipping box, inner packaging, and shipping label.

  • Resolution: Once our quality control team verifies your submitted media, we will arrange a replacement or issue a store credit/refund at our sole discretion. Requests submitted without valid photo/video proof will be denied.

3. "Change of Mind" Returns & Shipping Costs

  • Contact Required: Do not mail any product back without first contacting our support team at info@aurajewelsluxe.com. Unauthorized returns sent without prior approval will be rejected and disposed of, and no refund will be issued.

  • Return Authorization Address: Because we operate through global fulfillment facilities, the exact return warehouse address will be provided only after your return request has been reviewed and authorized in writing.

  • Return Shipping Fees: The customer is strictly responsible for paying all return shipping costs, insurance, and customs duties. Return shipping fees are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returned items lost or damaged in transit.

  • Restocking Fee: Approved "change of mind" returns are subject to a 15% restocking and handling fee, which will be deducted from your final refund amount.

4. Non-Returnable & Final Sale Items

Certain items cannot be returned, exchanged, or refunded under any circumstances:

  • Custom & Personalized Jewelry: Any customized, engraved, bespoke, or special-order jewelry pieces are Final Sale.

  • Promotional & Clearance Items: Sale items, clearance inventory, flash-sale items, and gift cards are Final Sale.

  • Hygiene & Wear: Items showing signs of wear, scratching, user abuse, or unauthorized alterations/repairs will not be accepted.

5. Exchanges

The fastest way to exchange an item is to submit a return request for your original item following the guidelines above. Once your return is received, inspected, and approved, you may make a separate purchase for the new item on https://aurajewelsluxe.com/.

6. European Union 14-Day Right of Revocation

If merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason under EU consumer protection laws.

  • Items must remain unworn, unused, with tags attached, and in original packaging.

  • Custom or personalized items remain strictly non-refundable under legal exemptions.

  • Return shipping costs and proof of delivery remain the customer’s responsibility.

7. Refund Processing & Bank Delays

  • Inspection Phase: Once your returned item arrives at our designated warehouse and is thoroughly inspected by our team, we will notify you via email regarding the approval or rejection of your refund.

  • Approval & Payout: If approved, your refund (minus applicable shipping costs or restocking fees) will be processed automatically to your original payment method within 10 business days.

  • Late or Missing Refunds: If more than 15 business days have passed since your refund approval and you have not received it:

    1. Check your bank account or credit card statement again.

    2. Contact your credit card company or bank, as posting times vary.

    3. If you have done this and still have not received your refund, contact us at returns@aurajewelsluxe.com.

8. Customer Support Contact

For all return, damage, or refund requests, please contact our support desk:

  • Brand Name: Aura Jewels Luxe

  • Website: https://aurajewelsluxe.com/

  • General Support: info@aurajewelsluxe.com

  • Returns Department: returns@aurajewelsluxe.com